Please plan your schedule accordingly in order to keep refunds to a minimum. A full refund less $5 will be granted if the Aquatics office is notified at least TWO business days (Monday- Friday) prior to the start of swim class. This gives our Aquatics staff time to find a replacement for your space in the class, complete all necessary paperwork, and notify the instructor. A refund will be granted on a pro-rated basis if the Aquatics office is notified prior to the date of the second class.
REFUNDS WILL NOT BE GRANTED after the second day of the class.
Requests for a refund after the published start time of the second class will not be granted. EXAMPLE: Class starts at 5:00pm, requesting a refund at 5:01pm will not be granted. Failure to attend or “No Shows” will not be granted a refund.
We understand that on rare occasions life throws us curveballs that cause us to change our scheduled plans. Refunds will be granted after the second day for a medical emergency. Refunds will only be granted with a hand
AQUATICS TRANSFER POLICY
Transfers must be made TWO business days before the start of the class during business hours (9:00am-5:00pm M-F). Transfers to a new session will not be granted once a session has already started. Transfers after the start date, and only within the first two classes, will be charged for the days they were enrolled.
AQUATICS MAKE-UP POLICY
Due to the high demand for swim lessons and the intricate scheduling of instructors, WE DO NOT ALLOW ANY MAKE-UP LESSONS. However, we understand that due to uncontrollable circumstances you may miss a class. We will make every effort to work with you to reschedule that lesson, but make-ups are NOT GUARANTEED.
Please leave a message 805-241-0894 or email us firstname.lastname@example.org if you have any questions.